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The Customer Support for Life

Adulthood doesn’t just arrive with freedom and independence. Hidden in its fine print are a set of automatic subscriptions—stress, anxiety, pressure, burnout, and sometimes depression. None of us asked for them, yet they quietly come bundled with the “adult package.” The other day, while joking about this with friends, someone said, “I’d like to speak with customer care.” We laughed, but the thought stayed with me. If life really had a customer service helpline, who would be on the other end? The closest answer I’ve found is: counselors. Think about it. We turn to them when life stops “working” the way it’s supposed to. We bring them our toughest questions: Why does this feel so heavy? Why am I stuck? Why does this keep happening? They help us read the fine print—the hidden clauses of our thoughts, patterns, and emotions that shape our experience. And when we’re frustrated, angry, or lost, we vent. They listen. Not to judge, but to patiently walk us through the chaos. Of course, counse...
Recent posts

The Silent Epidemic of the Digital Age: Why More Children Are Struggling to Grow

I was recently in conversation with the Head of a school’s Special Needs division. She spoke with quiet urgency about a trend she’s been seeing—a dramatic increase in children needing special support. Not just academically. But emotionally, socially, and developmentally. And it’s not isolated. Across schools and clinics, more and more children are showing up with symptoms that look like autism, ADHD, or behavioral disorders. But the causes are not always neurological—they’re environmental. They’re cultural. They’re digital. Children are being raised by screens, not people. Access to technology at a very young age has changed the way kids grow. Tablets replace toys. Reels replace storytelling. Parents, overwhelmed and overworked, lean on screens because they have to. It’s not laziness—it’s survival. But the cost is massive. Many young children today: Struggle with eye contact Show delayed speech Can’t hold a pencil properly Don’t know how to play with others Get overstimulated or bored ...

Why Do Children Lie? (or even people of all age )

Written By  Keneikhrienuo Junia Dzuvichu This is a theme I often find myself discussing with parents and teachers. Many of them feel overwhelmed, anxious, even angry — and often begin to doubt their parenting or teaching when they find out a child has lied. It can be heartbreaking and confusing to hear a complaint from school or to catch your child in a lie. What I sense most in these moments is not just their concern over the act of lying, but a deeper fear: What does this say about my child? What does this say about me as a parent? Some respond with punishment, some try to reason and lecture about right and wrong, while others feel so uncomfortable that they choose to ignore it altogether. Just a day ago, a friend called me in distress. Her child’s teacher had asked to speak with her about a concern — her child had lied. I could hear the shock and fear in her voice, and also something subtler — guilt and self-blame. I began by sharing something I often tell other parents — Childr...

Rediscovering Your Identity: A Journey Toward Self-Awareness and Healing

Written by: Keneikhrienuo Dzuvichu Identity is a core aspect of who we are, yet many of us struggle to define it or even feel connected to it at various points in our lives. As someone who has spent over 12 years in the mental health field, I’ve encountered the theme of identity time and again. It’s a topic that often comes up in therapy sessions, whether in relation to the past, present, or future. Many individuals seek therapy because they feel lost, disconnected, or overwhelmed by the weight of daily responsibilities, leaving little room for self-exploration or personal growth. This is something I have personally grappled with throughout my life. Growing up, I found myself constantly balancing family expectations, workplace demands, and societal pressures. In the process, I lost touch with the person I truly was. Perhaps you've had similar experiences—feeling like you're living behind a facade, trying to meet everyone else’s expectations while neglecting your own needs. What...

Rooted in the unseen

  In a world full of flowers Be a root that stands firm To be okay with not being watered for a while To be able to process that and stand firm when nothing works right Oh! How gracious it is! To believe in yourself when the tide hits hard And know that, the tide cannot touch you For you become the root no one sees Yet stand tall in your own way For once, to not feel photosynthesis To not feel the thorn To not feel the bloom To not taste the water To not expect what the world beholds Just to be rooted somewhere unknown The idea mesmerizes me much - Kenei Dziivichii

Beyond Snowflakes: The Choice to be Better

"The emphasis on mental health is creating a generation of snowflakes."  Many of us have had this thought. It stems from a limited view about Mental Health - a lot of us think MH is a means to cure new-gen issues that weren't prevalent in previous generations.  The suggestion of "Toughen Up" is often thrown around - not realising you need a strong MH to Toughen Up 😁  The problem with the past generations was - they toughened up at the expense of becoming a baggage of trauma responses - the brunt of which was faced by spouses and children. The children that saw the adverse effect of "toughening up" were completely repelled by the idea of becoming another repeated cycle of trauma baggage.  The conversation about MH came to rise because of the same people who are concerned about a generation of snowflakes. It came as a solution to toughening up without carrying unhealthy coping mechanisms that hurts those close to us. We do not live in an ideal world, no...